Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its unopened original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@Ryvoro.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@Ryvoro.com.

Damages, issues, and lost packages
We strive to give our customers the best quality goods. If this does happen, we can replace the product, free of cost. Some conditions apply which can be asked about at info@Ryvoro.com

We are not liable for anything that happens to your package once we have shipped it. If your package is lost or delayed, please contact us at info@Ryvoro.com and we will connect you with the courier to resolve your issue.

European Union 14 day cooling off period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Ryvoro.com.